REFUNDS & RETURNS POLICY
CLOTHING STORE
Last Updated: June 26, 2026
1. OVERVIEW
At CLOTHING STORE, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refunds & Returns Policy outlines the process, conditions, and timeframes for returning items and receiving refunds.
2. RETURN WINDOW
a) Standard Returns: You may return most items within 30 days of delivery for a full refund or exchange.
b) Clothing Items (dresses, tops, bottoms, outerwear, etc.): You may return most clothing items within 30 days of delivery. Items must be in their original, unworn condition with all tags attached, free from stains, odors, pet hair, or signs of wear.
c) Accessories (scarves, belts, hats, jewelry, bags, etc.): Items may be returned within 30 days of delivery in their original, unused condition with all tags attached and original packaging.
d) Footwear: Shoes must be returned in their original, unworn condition with all original packaging and tags intact. Please try on shoes on a clean surface to avoid scuffing the soles.
e) Clearance and Final Sale Items: Items marked as "Final Sale" or "Clearance" cannot be returned or exchanged. Please review product details carefully before purchasing.
3. CONDITION OF RETURNED ITEMS
All returned items must meet the following conditions:
- Items must be in their original, unworn condition
- All original tags must be attached
- Items must be free from stains, odors, pet hair, makeup marks, deodorant marks, and signs of wear
- Items must be returned in their original packaging when possible
- Original proof of purchase (receipt, order confirmation, or packing slip) is required
Items that do not meet these conditions may be subject to a restocking fee of up to 20% of the original purchase price, or the return may be refused.
4. NON-RETURNABLE ITEMS
The following items cannot be returned:
- Items marked as "Final Sale" or "Clearance"
- Items that have been worn, washed, altered, or damaged by the customer
- Items with missing original tags or packaging
- Undergarments, swimwear, and intimate apparel (for hygiene reasons)
- Gift cards
- Personalized or custom-made items
5. HOW TO INITIATE A RETURN
To start a return, please follow these steps:
Step 1: Contact our customer service team at info@clothingstor.com or +1 212 470 7471 within the applicable return window.
Step 2: Provide your order number, item(s) you wish to return, and the reason for the return.
Step 3: Our team will review your request and provide you with a Return Merchandise Authorization (RMA) number and return instructions.
Step 4: Pack the item(s) securely in the original packaging (or equivalent protective packaging). Write the RMA number clearly on the outside of the package.
Step 5: You may return items to our store at 6801 Bay Pkwy, Brooklyn, NY 11204, United States during business hours, or use the prepaid return shipping label provided by our team.
6. RETURN SHIPPING
a) Standard Items: Return shipping is FREE for standard items. We will provide a prepaid return shipping label via email.
7. REFUNDS
a) Refund Method: Refunds will be issued to the original form of payment:
- Credit/debit card: Refund will be credited to the same card used for the original purchase
- Store credit: Refund will be issued as store credit
b) Refund Processing Time: Once we receive and inspect your return, your refund will be processed within 5-10 business days. Please allow an additional 3-5 business days for the refund to appear on your statement, depending on your financial institution.
c) Original Shipping Charges: Since standard shipping is FREE on all orders, there are no original shipping charges to refund.
d) Return Shipping Costs: Return shipping is free for standard items within the 30-day return window. If a return is initiated after the 30-day window, the customer may be responsible for return shipping costs.
8. EXCHANGES
We offer exchanges for items of equal or lesser value within 30 days of delivery. If you would like to exchange an item for a product of higher value, you will be charged the difference.
To request an exchange, contact us at info@clothingstor.com or +1 212 470 7471 with your order number and the item(s) you would like to exchange.
9. DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery at info@clothingstor.com or +1 212 470 7471
- Provide photographs of the damage and your order number
- Do not discard the original packaging
We will arrange for:
- A full replacement at no additional cost, OR
- A full refund including original shipping charges
Damaged or defective items do not count toward the standard return window. We will work with you to resolve the issue promptly.
10. ORDER CANCELLATIONS
a) Before Shipping: Orders may be cancelled free of charge before they have shipped. Contact us as soon as possible at info@clothingstor.com or +1 212 470 7471.
b) After Shipping: Once an order has shipped, it cannot be cancelled. You may return the item(s) in accordance with this Refunds & Returns Policy after delivery.
11. LATE OR MISSING REFUNDS
If you have not received your refund within the expected timeframe:
- Check your bank or credit card statement again
- Contact your bank or credit card company, as processing times may vary
- If you have completed these steps and still have not received your refund, contact us at info@clothingstor.com
12. CONTACT US
If you have any questions about our return and refund policy, please contact us:
Store Name:Clothing Store
Address:6801 Bay Pkwy, Brooklyn, NY 11204, United States
Phone:+12124707471
Email:info@clothingstor.com
Opening Hours:
Monday-Friday,10:30AM–6:30PM
Saturday, 11AM–7PM
Sunday, 10:30AM–6:30PM
time zone:(GMT-05:00) Eastern Standard Time
Response Time: We respond within 24 hours.